TERMS AND CONDITIONS
LBH Pty Ltd (“Kingcade Furniture”) will only supply goods to the Purchaser on the terms and conditions set out here, unless Kingcade Furniture agrees, in writing, to vary these Terms and Conditions:
Purchaser means any party contracting for the supply of products from Kingcade Furniture. The Purchaser’s placement of an order for any product with Kingcade Furniture, is deemed to be an offer by the Purchaser to purchase goods pursuant to these conditions of sale. The placement of an order with Kingcade Furniture includes but is not limited to through the website, on the phone, via email or in person.
Kingcade Furniture’s acceptance of the Purchaser’s order through acceptance of payment, constitutes acceptance of the Purchaser’s offer to purchase the product from Kingcade Furniture, and brings into existence a legally binding contract between the parties on these terms and conditions of sale. Any further new terms not part of these terms and conditions, do not form part of the contract between Kingcade Furniture or the Purchaser, unless otherwise agreed by the parties in writing.
Website means www.kingcadefurniture.com.au
- Please choose carefully. We do not normally give refunds if you simply change your mind or make a wrong decision.
- Goods can be picked up by yourself or your courier from our Castle Hill (NSW) warehouse the following Monday after funds for your purchase have fully cleared. You have 7 days to pick up your good from this Monday otherwise, we reserve the right to dispose of your goods as we see fit to make room in our warehouse for new stock. We have a shortage of space in our warehouse so we hope you understand why we have this requirement.
- As most of our goods have been received by us from our manufacturer only very recently, they may still have a “very new” smell. This will obviously go away with time.
- As most of our furniture pieces are hand made, there may be slight variances in the measurements listed online.
- Please understand that colours or shades of our pieces in the photos may vary to that of real life due to your computer monitor settings.
- If for any reason you are unhappy with your purchase, please contact us immediately and we will try our best to resolve any issues in a timely manner.
As a condition of your use of this Website, you warrant that:
(a) you are at least 18 years of age;
(b) you will use this Website only in accordance with these Website Terms and Conditions; and
(c) the information you provide via this Website will be accurate and complete, and will not be misleading, deceptive or likely to be misled or deceive.
You may only use this Website for lawful purposes. When using this Website, you must not:
(a) impersonate any person or entity;
(b) make any fraudulent speculative or false enquiries or bookings;
(c) post or transmit to or via this Website any unlawful, threatening, defamatory, libellous, obscene, indecent, inflammatory or pornographic material or any material that could give rise to civil or criminal proceedings;
(d) knowingly transmit any virus or other disabling feature to the Website;
(e) interfere with, disrupt, or create an undue burden on the Website or the associated systems;
(f) frame or mirror any part of the Website without our written approval; or
(g) except to the extent permitted by law, modify, adapt, sublicense, translate, sell, reverse engineer, decipher, decompile or otherwise disassemble any portion of the Website or cause any other person to do so.
Non-commercial use only
You may only use this website for your own personal use (which will at all times be reasonable, not abusive) or for purposes legitimately connected with purchasing our products and services.
You are not allowed to access, use or copy any material or information on this Website for any commercial purpose or for any purposes which are unlawful. In particular, you are not allowed to copy (whether by printing off, storing on disk or in any other way), distribute (including distributing copies), alter or tamper with in any way or use any material contained in this Website except that you may print off any individual page for your own personal use.
Damaged or lost goods
Kingcade Furniture carefully checks all goods prior to dispatch. Kingcade Furniture does not accept any responsibility for damage to the goods or loss of the goods arising from third party courier/delivery transit.
All references to $ and dollars on this Website are to Australian currency. Prices available in Australia only. Kingcade Furniture reserves the right to alter prices without notification.
Prices quoted on the Website do not include delivery charges within Australia. Delivery is for ground floor delivery only and does not include unboxing, assembly and packaging removal. The Purchaser must evaluate and measure the access way to the drop off location to ensure that there is clear and wide access way for the removalist to safely and carefully deliver the product. Our bookcases are very heavy and require 2 strong professional removalist on either end to carefully turn and manoeuvre the large and heavy boxes into the drop off location. In the event that any delivered boxes can’t fit into the required drop off location and has to be returned to us by the the removalist, a secondary delivery fee is applicable for the return. Kingcade Furniture will not accept responsibility for any part delivery or delay in delivery of the goods as a result of events occurring beyond the control of Kingcade furniture. Kingcade Furniture will not be responsible for any consequences (direct or indirect) arising from such delay or non-delivery. We recommend that you place an order with us at least 2 or more months before you require your goods.
Legal title of the goods is transferred to the Purchaser once they are either: dispatched to the Purchaser from the warehouse or picked up from the warehouse by the Purchaser/Purchaser’s carrier.
For goods that can not be safely left at the front door, the Purchaser will ensure someone is available at the specific premises to receive the goods within the specified time frame. If a delivery was arranged in advance and subsequently cannot be completed due to reasons within the Purchase’s control, the Purchaser will be charged for any subsequent delivery.
If goods are to be delivered to the Purchaser, they are delivered to your nominated address by an independent, third party courier, transport company or removalist. All agents are neither part of, nor affiliated with Kingcade Furniture and are only engaged to carry the delivery job on your behalf. Kingcade Furniture does not accept any claims or liability arising out of conduct by the courier, transport company or removalist.
Delivery is generally to your door only. The removalists will offer to move the items into your home, provided that there is good access. If a removalist assists in bringing the goods into your premises, acceptance is at your own risk. Kingcade Furniture will not accept any liability as a result of a removalist’s action on your premise.
Goods will be delivered to the Purchaser’s nominated address. Any changes to the Purchaser’s delivery address must be made in writing to Kingcade Furniture and confirmed in writing by Kingcade Furniture. These changes to the delivery address of the Purchaser will supersede the details in the original website checkout page or e-mail correspondence. The Purchaser agrees that Kingcade Furniture is not responsible for any losses occasioned by the Purchaser’s failure to collect or take delivery of goods sent to the Purchaser’s nominated delivery address.
Quoted times for delivery of products are not guaranteed and is taken to be estimation only. Time is not taken to be an essential clause of the contract unless specified in writing by both parties. Kingcade Furniture is not obliged to offer any additional compensation to the Purchaser for non-delivery or late-delivery of the product ordered.
Actual colours of the goods may vary from what is displayed on your monitor. Our distressed/white wash finished goods can appear lighter coloured in photos than in real life. If your distressed/white wash finished goods are not as distressed as what you would like, we can post to you “white wash wood putty” so you can simply rub this on to your goods to achieve your desired level of distress/white wash finish.
Due to popularity or interruption of supply, some goods may be unavailable or out of stock. Please e-mail us to be sure the goods you are interested in are in stock.
Advice and technical information
Any advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Kingcade Furniture in relation to any goods is given in good faith and is believed by Kingcade Furniture to be appropriate and reliable. However, any such advice, recommendation, information, technical information, specification, drawing, description, illustration, dimensions, assistance or service provided by Kingcade Furniture in relation to any products supplied by Kingcade Furniture is approximate only.
Accident / injury arising from goods
Safety to our customer’s is our primary concern. It is the Purchaser’s responsibility to:
(a) seek assistance in lifting heavy goods so as not to cause accident / personal injury to any one;
(b) assemble the goods in the correct manner;
(c) ensure the goods are sturdy, safe and appropriate for the Purchaser’s intended use prior to actual use; and
(d) ensure the goods are used in a proper and appropriate manner and never overloaded to prevent any accident / personal injury occurring.
Kingcade Furniture strongly recommends that all large, heavy and / or fragile goods, such as bookcases and glass top coffee tables:
(a) are kept away from small children; and
(b) are fixed/anchored to a sturdy wall after assembly to prevent the bookcase from falling over.
Kingcade Furniture will not be responsible for any accident or personal injury arising in connection with the goods, including any direct or indirect or consequential loss or damages.
Limitation of liability
Kingcade Furniture’s total liability to the Purchaser is limited to a full replacement or refund (at our discretion) of the Purchaser’s order of the goods only. Courier and / or delivery costs are non-refundable. We are not responsible for any special, direct, indirect or consequential loss or damages.
Kingcade Furniture expressly does not accept liability for any goods that are altered in any way.
These Terms and Conditions are subject to change without notice. These Terms and Conditions and any contract made between Kingcade Furniture and the Purchaser hereunder shall be governed by and constructed in accordance within the laws of the State of New South Wales.
Security of the site
Every endeavour is made to ensure that this Website is secure. However, users must be aware that the World Wide Web is an insecure public network and that third party interference can occur.
Users are encouraged to take appropriate precautions to ensure that whatever is selected from this Website is free of contamination that may interfere with or damage the user’s computer hardware or software.
Kingcade Furniture does not accept any liability for of any these occurrences.
Refund and Exchange
We are not required to provide a refund if you change your mind about the services you asked for.
But you can choose to cancel your contract, and receive a refund for unconsumed services, if the service has a major problem. This is when the service:
- has a problem that would have stopped someone from purchasing the service if they had known about it
- is substantially unfit for its common purpose, and can’t be easily fixed within a reasonable time
- does not meet the specific purpose you asked for and cannot be easily rectified within a reasonable time
- creates an unsafe situation.
- Products described as "made to order"
- Large assembled high-gloss MDF product(s), such as TV units, coffee tables, marble and reclaimed items , and dining tables, are not eligible for our return policy due to the complexity of packaging and special fragile handling requirements.
Mattresses, bedding, pillows and sofa covers
All forms of clearance stock (e.g. warehouse, showroom, floor stock etc.)
Orders for commercial or non-domestic use
Items purchased in store from a showroom and taken away at the same time of the sale.
Within 5 business days of receiving your return, and subject to confirming it is in 'as-new' condition,